Precautionary Measures for COVID-19
As a company we are taking the outbreak of the COVID-19 Virus very seriously and as such we have a constantly evolving business continuity plan.
We have measures in place to protect both our staff and students in the areas of; delivery set up & familiarisation, and assistive technology training.
Additionally, please rest assured that during our prep / repair processes, our team are using new gloves for each piece of equipment touched and all items are being sanitised before and after any work is carried out. Returned items are also being quarantined for a period of 48 hours before any evaluation / work commences.
We would also respectfully ask all our customers to follow the government guidelines on self-protection: https://www.gov.uk/government/publications/staying-alert-and-safe-social-distancing/staying-alert-and-safe-social-distancing
All our office-based and field staff have been instructed to follow the guidelines and self-isolate if necessary. Our office-based staff are fully functional to work from home ensuring business continuity and the highest standards of customer care are in place.
Delivery, set-up & familiarisation appointments (IT equipment & software)
You will be asked to confirm the following prior to any onsite assembly.
1) Are you or anyone in your home displaying symptoms of Coronavirus?
(2) Have you been advised by your GP that you are Extremely Clinically Vulnerable?
Extremely Clinically Vulnerable Customers – In order to prioritise your safety and in line with current government advice, we are unable to carry out appointments in your home at this time. This includes all delivery services where a setup may be required. We are able to carry out drop-off only and will not require a signature.
Clinically Vulnerable Customers – We would recommend a drop-off only appointment; however we are able to enter your home with your consent to undertake assembly, whilst adhering to strict social distancing.
Managing risk in your home
Our engineers will require you to maintain a safe 2m distance at all times. If this is not being correctly maintained by you or any member of your household, our staff are under strict instructions to leave the premises.
Once location has been established for assembly, it is necessary for you to leave the area and allow the engineer to work.
Doors in corridors and into any room we are accessing should be left open prior to engineer arriving onsite. The room should be ventilated by leaving windows open where possible.
Our engineer will be wearing necessary PPE such as gloves / mask and visor at all times whilst carrying out installation in your home.
Our staff are not permitted to accept food and beverages whist undertaking their work.
Delivery paperwork will be provided; however a signature will not be required.
Deliveries of equipment: Items in short supply
Some peripheral items which we receive through our supply chain are currently in short supply due to restrictions on items being imported into the country and limitations on quantities which we are currently able to purchase from our suppliers.
Unfortunately this means that some items are missing from orders which we are currently sending out to students. We are doing our best to source alternatives where possible and if you are missing items from your delivery, we will send these out as soon as stock becomes available to us.
If you have any questions do not hesitate to contact us at info@assistive-training.com